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ADQ
Questions

Frequently asked questions.

Ordering Alcohol Delivery

How do I place an order?
Call 416-627-7846 — the line is open 24/7. We take your order by phone, confirm the address, and dispatch the nearest driver.
Do you have a menu or price list online?
We keep a full visual menu at /menu. Prices move with supplier cost; we quote over the phone so you always pay the right number on delivery night.
Can I order for someone else?
Yes — give us their address when you call and we will deliver to them. The recipient just needs to be home at the door.
What payment methods do you accept?
Cash, debit, credit card, and e-transfer — all processed on delivery.

Delivery Times & Coverage

How fast is delivery?
Under 60 minutes across our primary zone, 60–90 minutes in the extended zone. See /areas for the full map.
What areas do you cover?
14 cities across Niagara, Hamilton, Burlington, and the GTA-West edge at The Queensway. The /areas page lists every zone with ETA and neighborhoods.
Is there a delivery fee?
We quote the fee when you call — it depends on your zone and the order size. No hidden charges at the door.
What are your hours?
You can order 24/7 — the phone is answered around the clock. Alcohol delivery itself runs 9 AM to 11 PM, seven days a week: Ontario's legal delivery window (set by the AGCO) and the latest a bottle can legally reach your door. Call after 11 PM and we schedule you for the next window. Non-alcohol items like mixers and snacks have no cutoff and can come any hour.
What if I'm not home?
Our driver will call you on the way. If no one is available to receive, we reschedule or refund — we do not leave alcohol unattended.

Policies & Responsible Service

Can you refuse to deliver?
Yes. Our drivers are trained to refuse service when the recipient is visibly intoxicated. This is legal compliance, not attitude.
What about returns or cancellations?
Unopened bottles can be returned within 24 hours for store credit. See /refunds for the full policy.
Call to OrderStill stuck? Ask us on the contact page.